Case Study Call Center

By Court Cano Case Study Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the intent of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they adopted Workforce Management Suite, they provided inbound and outbound support for six health insurers, three nationwide financial clients, and two auto insurance firms. In optimizing human capit...
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7 Ways Employee Self Service Benefits Your Business

By Court Cano Workforce Management Suite One important component of the Workforce Management Suite is the Employee Self Service (ESS) portal. Today’s post looks at the specific benefits of employee self-service workforce management. 1. Empowers Employees Employees are able to view their schedule, time cards, and accruals without having to go through a supervisor or the HR department. Instead of waiting for their supervisors to circulate shift-change requests on their behalf, ...
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Case Study Chinese Buffet

By Court Cano Case Study Today’s post is a case study of a Chinese buffet restaurant chain that increased profitability with TimeWorksTouch schedule enforcement. The eight location restaurant chain’s margins were shrinking due to rising food costs, so the owner was searching for ways to bolster the bottom line. Competition was tight in the working class community and an attempt to raise menu prices resulted in fewer diners. He decided to figure out how to limit the cost of labor....
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3 Benefits of Cloud-Based Workforce Management

By Court Cano Workforce Management Suite It’s easy to see why companies have been steadily moving from premise-based operations to cloud-based, or SaaS (software as a service) solutions. Today’s message highlights 3 significant benefits of cloud-based WFM systems. 1. Saves Money Low cost setup. Eliminates expense of IT maintenance. Avoid rates for software updates. Easily grows with your organization. 2. Anywhere/Anytime Access All you need is a web browser. Central...
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How a Timecard Goof-Up Can Cost you $30,000

By Court Cano Regulatory Compliance Restaurant Owner Owes $30,000 for a $30 Mistake Bobbi Best owns Blondies’ Bistro in Grants Pass, Oregon. In December 2015, a man named Martin Robinson applied for a cook’s position. In the restaurant industry, it is customary for job seekers to exhibit cooking skill in a “working interview.” As Best had routinely done with previous job aspirants, she asked Robinson to sign a waiver in which he consented to an unpaid working interview. Signed W...
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