By Court Cano Case Study
July 18, 2017
Smart Scheduling for Hotel and Hospitality
SwipeClock helps hotel elevate their bottom line with simplified scheduling and more efficient time and attendance tracking.
The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they rely on a diverse workforce to handle a wide range of guest requests at every hour of the day.
To keep an otherwise chaotic operation running smoothly, Bayside faces staff challenges that range from last-minute sick leave to schedule changes to last-minute overtime. With their reputation resting squarely on their capacity to serve patrons with personal attention, workforce management is a main concern at Bayside. Their ultimate goal; increase customer service without increasing labor costs.
Overwhelming Workforce Management Challenges
The management staff had been struggling to find an employee timekeeping and scheduling system that prevented understaffing, could be adapted on the fly, kept all parties notified about scheduling changes, tracked data for DOL compliance, and guaranteed that time cards were turned in on time to the payroll service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, supervisors needed accurate data to design scheduling strategies that eliminated waste while maintaining a distinctive standard of service for their patrons.
Bayside needed a hotel employee scheduling solution that would meet scheduling targets while providing greater flexibility for staff members and less busy work for supervisors.
Time and Attendance Made Easy With SwipeClock
The Workforce Management Suite time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows employees to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature dramatically reduces missed and duplicate punches, time card accuracy has improved substantially.
TimeSimplicity Cleans up the Scheduling Mess
TimeSimplicity has dramatically improved the scheduling process for Bayside managers and employees. It offers managers smart tools for manageable, hassle-free scheduling and allows staff members to take over many tasks previously done by supervisors. Bayside managers are amazed at how simple it is to design, save, and adjust recurring schedules.
SOLUTION — Workforce Management Suite
- TimeSimplicity for streamlined scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access delivers employee access and management control.
Employees and management enjoy the automation and centralization of scheduling operations. Employees enter schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a supervisor has authorized a schedule change, TimeSimplicity informs the worker; eliminating endless phone calls, texts, and emails.
TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and increased staff efficiency.
Employee hours are controlled with customized system alerts and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department supervisor scheduling precision.
Workforce Management Suite is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, limit labor costs, and maintain regulatory compliance.