By Court Cano Case Study
Case Study: Staffing Agency
July 25, 2017
July 25, 2017
Today’s post describes a business that, by its very nature, demands a robust Workforce Management system. As more and more businesses hire temporary contractors as part of their business strategy (as opposed to an occasional stopgap fix during a staffing emergency), savvy temp agencies can seize the opportunity and expand and diversify.
Consider the unique logistics of our example organization. While some staffing services specialize in just one industry—such as health care—this 12-year old agency has entered new markets steadily for the past few years. They currently place administrative assistants, computer programmers, call center staff, assembly line workers, machinists, child care providers, and substitute teachers.
With a continual turnover of contract workers and offsite punch ins as the norm, this agency couldn’t cope with their timekeeping and scheduling system. Though it was partially automated, the technology was 10 years old and it couldn’t provide the number of job codes they required. The mobile app malfunctioned frequently and didn’t support the latest time clocks.
A staffing office simultaneously serves two classes of clients; the temp workers they place and the businesses who use the workers. Each of the players depend on the office for accuracy. The don’t want to overpay the temps, and the hourly contractors are, understandably, especially sensitive to timekeeping accuracy.
Solution – Workforce Management Suite
The Workforce Management Suite time and attendance tool, TimeWorksPlus, quickly solved a multitude of problems. The Workforce Management Suite mobile app allows contract workers to punch in on their cell phone wherever they are. Because the PunchLogic function has virtually done away with missed and duplicate punches, timekeeping accuracy has improved dramatically.
Scheduling Made Easy With Workforce Management Suite
Temp worker hours are controlled with customizable system warnings and there are nine pay-rate fields and employee groups/sorting/filtering for easy organization and oversight.
TimeWorksPlus is customizable for the copious lunch and break policies of the businesses they serve. The agency personnel can see what’s going on with all of their temp workers in real time on any given day.
With the recent rise in ransomware hackings and other data security threats, the agency puts a premium on data security and appreciates the peace of mind provided by Workforce Management Suite.
Workforce Management Suite is the ultimate Workforce Management system for staffing agencies. With Workforce Management under control, now they can concentrate on serving even more markets while keeping current clients satisfied.